BOOK APPOINTMENT
BOOK APPOINTMENT

Patriots Nails & Spa (“Patriots Nails”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking an appointment, contacting us, or using our services.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

  1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Appointment and service information

  • Communication preferences

  • Information you provide when contacting us

  • Feedback, reviews, or other information you voluntarily submit

  1. Appointment Booking

All future appointments must be made through our online booking system. For same-day appointments, please call the salon in advance to check availability.

Information submitted through the booking system may be subject to both this Privacy Policy and the privacy practices of the applicable booking provider.

We use appointment information to schedule and manage appointments, communicate with customers, provide requested services, and improve our customer experience.

Please arrive approximately 10 minutes before your scheduled appointment. To help us respect all clients’ appointment times, a 10-minute arrival window may apply. If you arrive more than 10 minutes late, we may need to adjust or reschedule your appointment based on availability.

  1. How We Use Your Information

We may use your information to:

  • Schedule, confirm, modify, or cancel appointments

  • Send appointment reminders

  • Respond to questions and customer service requests

  • Provide information about our salon and services

  • Process transactions related to salon services

  • Send promotional messages or special offers where permitted

  • Improve our website, services, and customer experience

  • Maintain the security and operation of our website

  • Comply with applicable legal obligations

  1. Text Messages and Communications

We use it to communicate with you regarding appointments, service updates, customer service matters, or promotional offers where permitted.

  1. Cookies and Analytics

Our website may use cookies and similar technologies to help us understand how visitors use our website, improve website performance, remember preferences, and measure marketing effectiveness.

Third-party services such as website hosting providers, analytics platforms, search engines, or advertising platforms may also use cookies or similar technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

  1. Third-Party Services

We may use third-party providers to support our business operations, including services for:

  • Website hosting

  • Appointment scheduling

  • Payment processing

  • Analytics

  • Advertising

  • Email or text communications

  • Business listings and maps

These companies may receive information only as necessary to provide their services and are subject to their own privacy policies and practices.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

  1. Payment Information

We accept cash, Visa, and Mastercard as forms of payment. Services totaling less than $25 must be paid in cash.

Gratuities may be provided in cash or through Venmo.

Payments may be processed through third-party payment processors or point-of-sale systems. Patriots Nails & Spa generally does not directly store complete credit or debit card information submitted through third-party payment systems. Payment information is handled according to the security and privacy practices of the applicable payment processor.

All service sales are final. We do not offer refunds.

  1. Service Guarantee

If gel, dip, or acrylic services chip within three days of the original service, please call us during that three-day period to schedule a complimentary touch-up.

Touch-ups must be requested within three days of the original service. Requests made after this period may not qualify for a complimentary touch-up.

  1. Cancellations and Appointment Changes

If you need to change or cancel an appointment, please call the salon or leave a voicemail as soon as possible. Providing advance notice helps us accommodate other clients and manage our appointment schedule.

  1. How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate our website and business, manage appointments, process payments, communicate with customers, or provide analytics and marketing services.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, employees, business, or property.

  1. Your Privacy Choices

You may contact us to request that we:

  • Update or correct your contact information

  • Stop sending promotional communications

  • Delete certain personal information when legally and operationally permitted

  • Answer questions about how we handle your information

  • Some information may need to be retained for legitimate business, accounting, fraud-prevention, or legal purposes.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

Privacy Policy

Effective date: July 1, 2026